Frequently Asked Questions

• You may apply for SNAP by submitting an application form to the King William County Department of Social Services, either in person, through an authorized representative or by mail, fax or online.
• You have the right to file an application on the same day you contact the Department. Your application may be submitted any time during office hours.
• You may come to the office to pick up an application any time during office hours, or we can mail you an application on the same day you request it.
• If your resources and income are very low ($100 in resources and $150 in income), or you are a migrant or seasonal farm worker, or your combined gross monthly income and resources are less than your family’s shelter expenses, you may be eligible for expedited service. This means that if you are eligible, you are entitled to receive SNAP within seven days following the date your application is filed with our Department.
• Your application will be reviewed on the day it is received for possible eligibility for expedited service.
• You have the right to file an application even if you appear to be ineligible for the program.
• You or a designated authorized representative may file an incomplete application as long as it contains a name, address and signature of a responsible household member or properly designated authorized representative. Social Services has 30 days to process your application (seven days, if expedited). The 30-day (or 7-day, if expedited) processing time begins the day after we receive the application. Additionally, your SNAP benefits for the month of application will be prorated from the date of application if you are found eligible.
• If your case is approved, you must receive your benefits within 30 days following the date of application (or seven days, if expedited).
• As part of the SNAP application process, you will be required to have an in-office interview before being certified, but the interview is not necessary before filing an application. Under certain hardship conditions, you may request the office interview be waived and replaced, for example, by a telephone interview.
• You are encouraged to apply for SNAP the same day you contact us for assistance.
• The SNAP program is administered without regard to:
  • Color
  • Disability
  • National origin
  • Political beliefs
  • Race
  • Religious creed
  • Sex
  • Age

Anyone may report suspected child abuse or neglect. Between 8:30 am and 4:30 pm, call our office at 804-769-4905 and ask for a child protective services worker. At all other times, call the Child Protective Services Hotline at 800-552-7096. If your call is an emergency, a local worker will be dispatched. Your name, if you choose to give it, will only be released if ordered by a Judge.

Valid reports will be investigated or a family assessment will be completed to determine if services are needed for the family.

The Department of Social Services does not administer Social Security Programs. You can get information about those programs from the Social Security Administration website.

You can visit the Child Care VA website for more information.